Frequently Asked Questions (FAQ)
1. What services do you offer?
We offer a wide range of cleaning services including residential cleaning, commercial cleaning, carpet cleaning, deep cleaning, move-in/move-out cleaning, and specialized services like post-construction cleaning. If you have a specific need, feel free to ask!
2. How do I book a cleaning service?
You can book a cleaning service by calling us at (732)312-8585, emailing us at info@meanjoegreencleaners.com or using our online booking system on our website www.meanjoegreencleaners.com. Simply provide details about the service you need, and we’ll schedule a time that works for you.
3. What are your rates?
Our rates vary depending on the type of service, the size of the area to be cleaned, and any special requirements. For a customized quote, please contact us directly or request a quote through our website.
4. Are your cleaners insured and bonded?
Yes, all of our cleaners are fully insured and bonded. We prioritize safety and professionalism, so you can trust that your property is in good hands.
5. What products do you use?
We use high-quality, eco-friendly cleaning products to ensure a thorough clean while minimizing environmental impact. If you have any allergies or preferences, please let us know in advance.
6. Can I trust your staff?
Absolutely. All of our staff undergo rigorous background checks and training to ensure they meet our high standards of trustworthiness and professionalism.
7. What should I do before the cleaning service arrives?
To ensure the best results, we recommend picking up any personal items and valuables. If you have specific areas or items you’d like us to focus on, please let us know beforehand.
8. What happens if I’m not satisfied with the cleaning?
We strive for complete customer satisfaction. If you're not happy with the cleaning service, please contact us within 24 hours, and we’ll address any issues promptly.
9. Do you offer recurring cleaning services?
Yes, we offer weekly, bi-weekly, and monthly cleaning services. Regular cleaning schedules can be customized to fit your needs.
10. What if I need to cancel or reschedule my appointment?
If you need to cancel or reschedule, please give us at least 24 hours' notice to avoid any cancellation fees. You can contact us via phone, email, or through our website.
11. Are there any additional fees I should be aware of?
Our pricing is transparent, but there may be additional fees for special requests, such as heavy-duty cleaning or high-traffic areas. We’ll inform you of any extra costs before we begin the service.
12. How do I provide feedback?
We welcome and value your feedback. You can leave a review on our website, email us directly, or give us a call to share your experience.
13. What areas do you serve?
We serve monmouth, ocean counties in NJ. We also service Lackawanna County Pennsylvania. If you’re outside our usual service area, please contact us to see if we can accommodate your location.
14. Do you offer gift cards?
Yes, we offer gift cards that can be used for any of our cleaning services. They make a great gift for friends and family!
15. How can I contact customer support?
You can reach our customer support team by calling 732-312-8585, emailing info@meanjoegreencleaners.com, or using the contact form on our website
16. What are the cancellation fees?
Cancellation fees within three days of the booked appointment are $60.
Cancellation fee for a same day, at door, or cancellation at start of service is 50% of the provided estimate of service.
15. Are there fees to use a credit card? What types of payment methods do you accept?
We accept all payment methods, for credit card or debit card we process these payments through Paypal. There is a 3.5% merchant processing fee for any credit/debit card purchase.
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